Internet connection problem
Troubleshooting Internet connection problems can be a challenge because there are so many possible causes. First, try these steps:
Troubleshooting Internet connection problems can be a challenge because there are so many possible causes. First, try these steps:
- Open Network Diagnostics by right-clicking the network icon in the notification area, and then clicking Diagnose and repair.
- Make sure that all wires are connected (for example, make sure your modem is connected to a working phone jack or cable connection, either directly or through a router).
- Reset your modem and router. Remove the power cord from the modem and/or router, wait at least 10 seconds, and then plug the modem and/or router back in.
- Check your router. Because of the new networking features in Windows Vista, some older network routers are not fully compatible with Windows Vista and can cause problems.
